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Help, minus the runaround.

The stuff every bookmaker knows and too few write down: who answers your email, what happens to a bet after you place it, where the money goes and how to escalate when we drop the ball. Wagering here is for verified account holders aged 18+, full stop.

Reaching us

Five addresses, five teams — pick the one that owns your problem and you skip the triage queue entirely.

How bets settle

Everything runs under the Terms of service, and one principle does most of the work: the price you locked is the price you hold. Fixed odds don't drift after confirmation, whatever the market does next. Settlement follows the official result from the relevant controlling body — and where officials later amend that result (protest upheld, disqualification, corrected scorecard), we settle the way that market conventionally handles it.

The market types, briefly.

  • Head-to-head and match result — whoever the record books say won, wins. Where the market wording covers extra time, golden point or a super over, the wording is the law.
  • Line, handicap and margin — published handicap against final official score; hit a whole-number line dead-on and your stake walks back to you as a push.
  • Totals (over/under) — the official aggregate for the stated period decides it; exact whole-number landings refund.
  • Outrights — decided when the competition is; once open, a withdrawn competitor doesn't refund unless that market's terms say it does.
  • Multis — all legs or nothing; a voided leg falls out and the rest re-prices across what remains.

Code by code. Racing win and place markets follow the official placings from the principal racing authority — protests included; scratched runners refund, and place terms track the declared field size. Team sports settle on the official competition result for the listed fixture. Abandoned, postponed or relocated outside the listed day? Bets void and stakes come home — unless the game finishes inside the window the market allows, or the result was already beyond doubt.

Money in, money out

Accepted. Eligible Visa and Mastercard debit cards, PayID, BPAY, Apple Pay and Google Pay. Credit cards and crypto are out — the Interactive Gambling Amendment (Credit and Other Measures) Act 2023 bans them, and betting borrowed money was never a good idea anyway.

Timing. Cards, PayID, Apple Pay and Google Pay hit your balance immediately; BPAY takes a business day or two. Withdrawals travel back to your verified source of funds, with banks usually finishing the job in one to three business days after we release it.

Limits. Your deposit limit is a single number that covers every payment channel at once. Set it, drop it, lift it or scrap it via the deposit-limit tool — cuts land instantly, rises sit out a seven-day cool-off first. Per-method minimums and maximums show at the point of payment, and withdrawals carry a minimum amount.

Who you are (KYC). The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) requires us to know exactly who's betting before the first bet goes on — so we check. Withdrawals go to the verified account holder and nobody else, and bigger movements can trigger source-of-funds or affordability questions before release.

Walking away

Closing up. One email to support@epicodds.co from your registered address does it. If the reason is gambling itself, pair the closure with self-exclusion or BetStop — a closed account here doesn't stop the next operator's welcome email.

What's yours. Open bets settle or void per the rules above; after verification clears and positions resolve, the withdrawable balance returns to your verified source of funds. Unverified accounts can't be paid out — statute, not stubbornness.

Gone quiet. A long stretch with no log-in, deposit, bet or withdrawal marks the account dormant. Before anything happens we write to your address on file, and leftover funds follow the applicable unclaimed-money rules. Coming back takes a request and a fresh identity check.

The brakes

Deposit limits move at two speeds by design: down is instant, up waits seven days and then asks you to confirm the number again — removing a limit counts as up and rides the same track. Once a year we'll prompt you to look at the figure with fresh eyes.

Activity statements. Deposits, bets, wins, losses, net position — in writing, first at 14 days after opening and monthly from then on, all downloadable from the account forever. The net line is the most honest sentence on this site. Read it.

When we get it wrong

Tell us first: complaints@epicodds.co. Acknowledgement inside one business day, an investigation, and a written outcome within 21 days. Not satisfied with the answer? Escalate to whichever external body owns the dispute: the NTRWC for wagering conduct, the OAIC for privacy, Ad Standards for advertising, Sport Integrity Australia for integrity matters, or the ACCC for general consumer issues.

Addresses, forms and time limits for the whole chain live in the complaints policy.

18+

Adults only, Australia only — wagering here is restricted to residents aged 18 or over.

Licensed by NTRWC Licence NT-RWC-SB-2021-0843

Licensed by the Racing and Wagering Commission of the Northern Territory under the Racing and Wagering Act 2024 (NT).

The National Self-Exclusion Register is available at betstop.gov.au.

Gambling Help Online 1800 858 858 · gamblinghelponline.org.au.